Return & Refund Policy – Life's Gonna Be Cool

This policy governs withdrawal requests, returns, refunds and exchanges for purchases made onlifesgonnabecool.comoperated byThe Lead Empire L.L.C-FZ — Meydan Grandstand, 6th floor, Meydan Road, Dubai, United Arab Emirates.

1) Withdrawal Period

Where applicable under consumer protection laws, the customer may request withdrawal from the purchase within14 daysfrom the date of physical delivery of the product.

For a single product, the period starts from the delivery date
For multiple products delivered separately, the period starts from the delivery date of the last product.

2) How to Request a Return

Send an explicit request toinfo@lifesgonnabecool.comincluding your order number, name, contact details and the product you wish to return
Wait for written authorization and return instructions from customer support before shipping any product back
Include proof of purchase in the package, such as the order confirmation email or receipt
Ship the goods to the return address provided by customer support within the indicated timeframe.

Return shipping costs are generally borne by the customer, unless otherwise required by applicable law or unless the product received is defective, damaged or incorrect.

3) Return Eligibility

The product must be unused, intact and in good condition
The product must be complete with all original accessories, manuals, labels and packaging
The product must be properly packaged to prevent damage during transport
The return must be authorized in advance by customer support.

Life's Gonna Be Cool reserves the right to refuse returns that do not meet these conditions or to apply a partial refund if the product is damaged, used, incomplete or missing components.

4) Products Excluded from Return

Customized or made-to-order products
Sealed products that cannot be returned for hygiene or health reasons if opened after delivery
Products that may deteriorate or expire quickly
Products damaged due to misuse, negligence or improper handling by the customer.

5) Defective, Damaged or Incorrect Products

If the customer receives a defective, damaged or incorrect product, they must contact customer support as soon as possible atinfo@lifesgonnabecool.com.

The customer may be asked to provide photos, videos or additional information showing the defect, damage or mismatch.

After verification, Life's Gonna Be Cool may offer a replacement, exchange, repair, discount or refund, depending on the specific case and applicable consumer protection rules.

6) Refunds

Refunds are processed only after the returned product has been received and inspected
For orders paid by cash on delivery, the refund may be made via bank transfer to the bank details provided by the customer
For card, PayPal or digital payments, refunds may be issued using the original payment method where possible
Refund processing times may vary depending on banks, payment providers and logistics verification
For products that are not intact, used or missing components, a partial refund may apply.

7) Promotional Items

Specific return or refund conditions for discounted items, bundles, gifts, promotional offers or limited-time campaigns may be indicated on the product page or during checkout.

8) Exchanges

Contactinfo@lifesgonnabecool.comwithin 14 days of delivery
Wait for return instructions and exchange approval
Shipping costs for exchanges are generally the customer’s responsibility, unless otherwise stated or required by law
Exchanges are subject to product availability.

9) Late or Missing Refunds

If the refund is not yet visible, the customer should first check their bank account, card provider or payment service.

If the issue persists, contact customer support atinfo@lifesgonnabecool.com.

10) Return Address

Products must not be returned without prior written authorization from customer support.

The appropriate return address will be provided after the return request has been reviewed and approved.

Any product sent without authorization or to an incorrect address may not be accepted or refunded.

11) Responsibility During Return Shipment

The customer is responsible for the return shipment until the product is received by the designated return facility.

We recommend using a tracked and insured shipping service. Life's Gonna Be Cool is not responsible for loss, delay or damage caused by the courier during the return shipment.

12) Contact

📧 Returns & refunds supportinfo@lifesgonnabecool.com

✍️ Last updated: June 2026