Shipping Policy – Life's Gonna Be Cool

This page describes the shipping policies applied byLife's Gonna Be Coolfor orders placed throughlifesgonnabecool.com. By placing an order, the customer accepts the conditions below.

1. Seller Information

Orders placed through Life's Gonna Be Cool are managed byThe Lead Empire L.L.C-FZ — Meydan Grandstand, 6th floor, Meydan Road, Dubai, United Arab Emirates.

2. Shipping Coverage

We ship to selected European countries and other available destinations shown during checkout. Delivery availability may vary depending on the product, courier service and destination country.

Orders can be delivered to the address provided by the customer, including home or workplace addresses.

Delivery to P.O. Boxes may not be available.

3. Processing and Delivery Times

Orders are processed as quickly as possible after confirmation.

Estimated delivery times are displayed during checkout or communicated after order confirmation.

Delivery times may vary depending on destination, stock availability, courier capacity, holidays, weather conditions, customs procedures or other circumstances beyond our control.

4. Shipping Costs

Shipping costs, when applicable, are clearly indicated before order confirmation.

We may offer

• Free shippingon selected or promotional products
• Standard shipping ratesfor other products, shown before purchase
• Cash-on-delivery servicewhere available.

5. Order Tracking

When tracking is available, the customer will receive a tracking number or delivery update by email, SMS, WhatsApp or other communication channel provided during the order.

Tracking information may take some time to update after shipment.

6. Cash on Delivery Orders

For cash-on-delivery orders, our team or logistics partner may contact the customer by phone, SMS, email or WhatsApp to confirm the order before shipment.

If the customer does not confirm the order or provides incorrect contact details, the shipment may be delayed or cancelled.

7. Delivery Issues or Delays

Delays may occur due to public holidays, adverse weather conditions, courier delays, incomplete addresses, customs procedures or other logistics issues.

If delivery does not occur within the estimated time, please contact us at

📧info@lifesgonnabecool.com

8. Incorrect or Incomplete Delivery Information

The customer is responsible for providing complete and accurate delivery information.

Life's Gonna Be Cool is not responsible for failed deliveries, delays or additional costs caused by incorrect, incomplete or outdated address details provided by the customer.

9. Failed Delivery or Refused Package

If a package cannot be delivered because the customer is unavailable, refuses the delivery, or provides incorrect information, additional shipping, return or handling costs may apply.

For cash-on-delivery orders, repeated refusal of confirmed shipments may result in the cancellation of future orders.

10. Returns and Exchanges

To request a return or exchange, the customer must first contact customer support at

📧info@lifesgonnabecool.com

Return instructions and the appropriate return address will be provided after the request has been reviewed and approved.

Return conditions

• Return shipping costs are generally the customer’s responsibility, unless otherwise required by applicable law or in case of defective or incorrect product
• Original shipping fees may be non-refundable where permitted by law
• Products must be returned unused, undamaged and in their original packaging
• A trackable or insured shipping service is recommended
• Life's Gonna Be Cool is not responsible for loss or damage caused by the courier during the return shipment.

11. Damaged, Defective or Non-Conforming Products

If the customer receives a damaged, defective or incorrect product, customer service must be contacted as soon as possible after delivery.

We may request photos, videos or additional information to verify the issue and provide the most suitable solution.

Depending on the case, the customer may be offered a replacement, exchange, repair, discount or refund in accordance with applicable consumer protection rules.

12. International Shipments and Customs

For international deliveries, customs duties, import taxes or local charges may apply depending on the destination country.

Unless otherwise stated during checkout, any such charges are the responsibility of the customer.

13. Contact

For shipping questions, delivery issues, returns or exchanges, please contact us at

📧info@lifesgonnabecool.com

✍️ Last updated: June 2026